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19/12/2024
Notice
Thank you for using MIDORI FX.
This is an announcement regarding trading hours, deposits and withdrawals, various applications, and customer support during the Christmas and New Year's period.
●Trading Hours
The trading hours for Christmas and New Year's will be partially changed.
*The "-" symbol indicates normal trading hours.
| Instrument | 12/24 | 12/25 | 12/26 | 12/27 | 12/31 | 1/1 | 1/2 |
|---|---|---|---|---|---|---|---|
| FX | - | Closed for trading | - | - | - | Closed for trading | - |
| XAUUSD | Early close at 20:45 | Closed for trading | - | - | - | Closed for trading | - |
| XAGUSD | Early close at 20:45 | Closed for trading | - | - | - | Closed for trading | - |
| XPTUSD | Early close at 20:45 | Closed for trading | - | - | - | Closed for trading | - |
| WTIUSD | Early close at 20:45 | Closed for trading | - | - | - | Closed for trading | - |
| NGCUSD | Early close at 20:45 | Closed for trading | - | - | - | Closed for trading | - |
| BRNUSD | Early close at 21:00 | Closed for trading | - | - | Early close at 22:00 | Closed for trading | - |
| SPX500 | Early close at 20:15 | Closed for trading | - | - | - | Closed for trading | - |
| NAS100 | Early close at 20:15 | Closed for trading | - | - | - | Closed for trading | - |
| DJI30 | Early close at 20:15 | Closed for trading | - | - | - | Closed for trading | - |
| JPX225 | Early close at 20:15 | Closed for trading | - | - | - | Closed for trading | - |
| AUS200 | Early close at 05:30 | Closed for trading | Closed for trading | - | Early close at 05:30 | Closed for trading | - |
| FRA40 | Early close at 15:00 | Closed for trading | Closed for trading | - | Early close at 15:00 | Closed for trading | - |
| DAX30 | Closed for trading | Closed for trading | Closed for trading | Late open at 02:15 | - | Closed for trading | Late open at 02:15 |
| EU50 | Closed for trading | Closed for trading | Closed for trading | - | - | Closed for trading | - |
| FTS100 | Early close at 14:50 | Closed for trading | Closed for trading | Late open at 03:00 | Early close at 14:50 | Closed for trading | Late open at 03:00 |
| HK50 | Early close at 06:00 | Closed for trading | - | - | Early close at 06:00 | Closed for trading | - |
| CN50 | - | Closed for trading | - | - | - | Closed for trading | - |
*All times are Server Time (GMT+2)
●About Deposits and Withdrawals
・Regarding Deposits:
Bank Transfer: Varies by financial institution. Please check with your bank.
Cryptocurrency Deposits: As usual
Credit Card Payments: As usual
・Regarding Withdrawals:
Withdrawal requests are accepted as usual.
Approval operations will be conducted sequentially from the start of business on January 6, 2025 (Monday).
Withdrawals will be reflected after our company's approval process is completed.
●Regarding Various Applications
・Submission of Identification:
We are accepting submissions of identification documents as usual. However, the approval process will be conducted sequentially starting from the beginning of business on January 6, 2025 (Monday).
*December 27 (Friday) may experience delays in processing withdrawal requests and various applications due to a high volume of transactions, which could be slower than usual. If there are delays, approvals and reflections will occur after the start of business on January 6, 2025 (Monday). We kindly ask that you submit your withdrawal requests and applications well in advance to accommodate these potential delays.
Additionally, please be advised that on January 6, 2025 (Monday), following the extended holiday, processing times may be longer than usual. We appreciate your understanding in advance.
| ~12/27 | 12/28~12/31 | 1/1~1/5 | 1/6~ | |
|---|---|---|---|---|
| Deposits (Bank Transfer, Credit Card Payment, Cryptocurrency Deposit) |
As usual | As usual *1 | As usual *1 | As usual |
| Withdrawals | As usual | Applications: Accepted as usual Approval process: Suspended |
Applications: Accepted as usual Approval process: Suspended |
As usual |
| Submission of Identification and Various Applications & Approvals |
As usual | Applications: Accepted as usual Approval process: Suspended |
Applications: Accepted as usual Approval process: Suspended |
As usual |
*1 Bank transfers vary by financial institution. Please confirm with your bank.
*Support hours: Weekdays 10:00 AM to 5:00 PM
●About Customer Support
Customer support will be closed from December 30, 2024 (Monday) to January 3, 2025 (Friday).
Inquiries received during the New Year's holiday period will be responded to sequentially starting from the beginning of business on January 6, 2025 (Monday).
*Please note that on January 6, 2025 (Monday), following the extended holiday, responses may take longer than usual. We appreciate your understanding in advance.
We apologize for any inconvenience during the New Year's holiday period, and kindly ask for your understanding. Thank you.
If you have any questions or concerns, please contact our customer support.
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